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Frequently Asked Questions

Can I play if I am under 18?

No. According to the rules of service, as well as the legislation of most countries, betting entrants must be 18 or older. By registering, you confirm that you are over 18 years old. If we have information or suspect that you are under 18 years old, your account will be suspended until you reach the age of 18 or confirm that you are over 18 years old.


What are the limitations on countries that can participate?

We do not provide services to citizens of the following countries:

  • Belize
  • Belarus
  • Cyprus
  • Malta
  • France and its territories
  • Netherlands and its territory, and countries within the Kingdom of the Netherlands
  • United Kingdom of Great Britain and Northern Ireland
  • United States and its territories


Can I open and use more than one account?

No. According to the rules of service, you can create and use only one account. In case you have registered more than one account, all your accounts will be closed. We do not guarantee a refund or withdrawal of winnings in the case of multi-accounting.


Can I use my friend's or relative's card to make a deposit?

No. According to the rules of service, you can make a deposit only with the account or card which is issued in your name. If you make a deposit with your friend's or relative's card, your bets and bonuses will be canceled and the deposit will be refunded with the deduction of bank charges.


Why do the odds on new maps in a multi-round tournament not automatically appear?

In case the odds on the new maps do not automatically appear for you, please refresh the page (F5).


Why are there so few options for withdrawal?

Under the generally accepted anti-money-laundering policy, withdrawals may be made only through the payment method used for the deposit. Other withdrawal options will appear on the list when you make a deposit using those payment methods.


Why is my withdrawal delayed?

After you request a withdrawal, it is verified by our team. This verification is usually done on the same day, but sometimes can take up to 72 hours. If any problems arise regarding a withdrawal, we will contact the user.


Do I need to upload any documents?

In accordance with the laws and regulations of payment systems regarding the withdrawal of funds, you will need to provide proof of identity (ID card or passport photo) and proof of address (any official document with your name and address). The photo of a document should not be older than 6 months. In case of a deposit using a credit or debit card, it is also necessary to provide a  photo of the card with the first 6 and the last 4 digits visible and the middle 6 digits covered.


Can I withdraw money to my Mastercard?

Unfortunately, Mastercard does not usually allow withdrawals from betting services. In the case of a deposit with Mastercard, we offer other withdrawal methods: Skrill, QIWI, Yandex.Money, and Neteller.


Why does the website not have a specific match?

Match coverage depends on the level of a tournament and the involved teams. The higher the level of the tournament and teams that take part in it, the more likely it is that this match will be on our website. All matches usually appear 2-3 hours before the start of the event.


How do I withdraw my bonus money on a LOOT bonus?

To withdraw bonus money, you need to convert them into real money. To do this you have  to make any number of single bets at odds of 1.9 and above for the total amount of 10x(deposit+bonus), i.e. 10 times more the amount of bonus and deposit. If you make 20 bets equaling the amount of your bonus and the odds for every bet you place is more than 1.9 and bets are not canceled, then the wagering requirements are met. You can make 40 bets worth the half of the bonus with the same odds, and so on.

If you request a withdrawal before meeting the wagering requirements, all your bonus money and bonus winnings will be withheld from your account.

A specific amount of time is given for bonus wagering: for LOOT bonus, it is 180 days. If you do not meet the bonus wagering requirements by the end of this period, all bonus money and winnings which were received during the time the bonus was active will also be written off from your account.


Can I withdraw skins instead of money?

You can replenish your account by using the quick sell function for CSGO and Dota 2 items. By doing that, you sell your skins for money instead of making a deposit with them. Thus, you cannot withdraw skins, but you can withdraw money. You can read more about this deposit option on our Pay with skins page.


Are there any withdrawal commissions?

There are no withdrawal commissions.


The outcome of the bet is already known, but there is no payout. What do I do?

All bets are handled by a team of traders and sometimes there might be a delay. In the case of a win not being credited within 15 minutes after the event ended, please contact customer support via the chat and provide the bet number.


How do I make a deposit through epay.bg, Sofort, etc.?

You can use these and many other payment systems to top up your Skrill or Neteller account and then make a deposit on Loot.Bet.


I have made a deposit with a Maestro card. The money was debited from the card but I did not receive it on my Loot.Bet account.

Maestro system does not instantly send information about successful payments, unlike other payment methods. Maestro can take up to a couple days to register in the system. In such cases, we ask that you use the support chat (in the lower-righthand corner of the screen) and provide the following payment information: the first 6 and the last 4 digits of card number, transaction amount and date of the transaction. We will then credit the money manually.


I made a bet on a live match. How do I know that it has been received?

After clicking on "Make a Bet", you will see the message that the bet is under revision by traders. As soon as it is accepted, you will see the green confirmation message.